Frequently Asked Questions

Why do I need a web site?

The most popular reasons people want web sites are:

  • because their competition has one,
  • to provide potential customers with a feeling of legitimacy about their business, and
  • to promote themselves and their brand.

If you dig a little deeper, you'll find there's other benefits as well:

From an advertising perspective, it's the only form that allows you to measure your results real-time.  Either people visit your site, or they don't -- there's no guessing -- every visit is recorded (along with how long they were on your site, and what they did). With our built-in web statistics you'll be able to determine what's working, and what's not, so you can make the necessary adjustments for the best results. We're here to help you, every step of the way.

From a sales perspective, it's a great way to promote services and products, and to automate.  Think about the phone calls you receive and how helpful it would be to have that information online 24 hours a day. Imagine orders being placed and fulfilled while you sleep.  Imagine payments being automatically transferred into your bank account.  We can make this a reality for you.

Be sure to check out the 4 Types of Online Income and Satisfying Your Web Visitors for an idea of how the Internet can be used to help you create results.

What can a web site do for me?

The most common goals people have in regard to web sites are:

  1. Sharing information,
  2. Creating new customers, and
  3. Creating new sales.

The proper creation of your web site's look, usability and content are a must for best results.

The beauty of the web is that you can measure the success of each of those goals automatically and easily. 

What is the Web Starter Kit?

The Web Starter Kit is a way for you to get an easy to use, professional web site custom made for results.  The best part is that you are a part of the entire process! 

If you have an idea for a web site, and want to maximize it's potential, the Web Starter Kit allows us to guide you through a proven process for success.

Starting with understanding your goals, we work with you to create a Plan & Timeline to achieve them.  Once you approve the plan, we begin our 4 step process -- learn How It Works, and then see the results in Our Testimonials.

How much does the Web Starter Kit cost?

The custom web sites we build generally range anywhere from $2,000 to $10,000 for complete web design, setup and training. This cost varies depending on the size and complexity of your project, however...

Using our Budget Payment Plan option for a typical $3000 web site - your initial cost is $850, and your monthly cost is $145.  The monthly cost includes:

  • your complete web design costs,
  • complete web & e-mail hosting on the fastest Internet servers & connections available,
  • along with top-notch service & support, and
  • all of the other Features of the Web Starter Kit.

There are no hidden fees, and we offer a Complete Satisfaction Guarantee.

Interested? Get Started now, there's no obligation, and you'll receive your free Plan & Timeline shortly.

Be sure to view Our Testimonials, and Our Portfolio for samples of our work.

If you're looking for a simple starter or basic web site (see examples of Basic Web Sites we've created) using our Budget Payment Plan option - your initial cost is $500, and your monthly cost is $50

If you have a question, please Contact Us, or Call Us directly at (800) 775-9280.

See How It Works for more information on how we build your web site, and see "How do your Payment Plans work?" for complete information on our Payment Plans.

How do your Payment Plans work?

Depending on the scope of your project, we offer up to three payment options:

  1. our Budget Plan provides an affordable setup fee, and a monthly fee, allowing you to get a complete, easy to use, professional web site that might otherwise be out of the question,
  2. our Standard Plan offers a setup & debut payment, along with a lower monthly fee, and
  3. our Lifetime Plan offers a setup & debut payment with no monthly fee. 

The free Plan & Timeline we'll provide you will show you your Payment Plan options -- allowing you to select a one that works for you.

Monthly fees can be paid automatically via credit card, or twice a year via statement.  

We accept American Express, MasterCard, VISA, and Discover.

See How It Works for more information on how we create your Plan & Timeline.

What is a Plan & Timeline?

After reviewing your goals, we create a strategy for achieving your goals, we call this your
Plan & Timeline.  Your Plan & Timeline is completely free!

This includes:

  • Your Goals - what you hope your web site will achieve,
  • A Web Site Map - documenting the buttons, and functionality, we've developed to best achieve your goals,
  • A Timeline - the estimated time each phase will take (our phases are: The Look, Construction, Content and Web Debut); in most cases, this also includes a Fast Track time estimate as well.
  • A description of your options - including how our Payment Plans work, Additional Languages, our Fast Track requirements, what's included in the Setup, and our ISG Service & Support.
  • Payments & Options - giving you the ability to select the payment plan that best suits your needs, options for choosing Fast Track & Additional Languages, and what we'll need to begin your project.

Once you accept our Plan & Timeline, and supply the items we need to get started -- your project is underway!

What is a typical web project timeline?

The typical timeline for building your web site is:
(Fast Track times in parenthesis)

The Look
1 to 3 weeks (2 to 5 days) after Start Date

Construction
3 to 5 weeks (3 to 7 days) after Start Date

Content
4 to 8 weeks (7 to 14 days) after Start Date

Your Web Debut!
6 to 10 weeks (14 to 30 days) after Start Date

Your Start Date is the day you provide us with all of the required information, logos (if applicable) and items for creating your web site.

Learn about our Fast Track service if you're interested in getting your web site "in days rather than weeks".

Who is Internet Services Group?

We're a group of very passionate and dedicated individuals who have been creating web sites for people in the USA since the web became popular in 1995. 

We're unique in that we understand how to blend humanity with technology to best reach our customers goals.  We do all of our own graphic design, web site development, programming and web copy -- constantly testing new techniques & measuring those results to assure our customers receive the best results possible.

Most importantly, we accept only 100% Customer Satisfaction, if there's an issue, we make it right -- always.

Learn more by seeing Our Testimonials, reading About Us, and by viewing Our Services & Our Portfolio.

What is the ISG Content Manager?

The ISG (Internet Services Group) Content Manager is our way for you to update your web site from a password protected web page, 24 hours a day.

Using the ISG Content Manager you can update the text, photos, videos, and files in your web site and see the results immediately.  You can even embed Youtube videos! 

The ISG Content Manager has support for multiple languages as well (including the menu buttons!)  You can see an example one of our creations with multiple language support on Florida West Coast Title Insurance's web site.

The ISG Content Manager allows you to check the health of your web site, and see how many visitors you receive real-time, along with how they behave once they're in your web site. 

The ISG Content Manager is integrated with Google Analytics so you can measure new customer leads and sales from your web site. If your web goals include attracting new customers and new sales -- it shows you how many people almost left their information with you and almost purchased from you -- very important information for adjusting your web site for maximum results.

The ISG Content Manager was created by us, and is constantly being customized to support the latest trends & techniques for success on the Internet.

What is your Fast Track service?

Our Fast Track Service is our way of fast-forwarding your web development process -- letting you "get your web site in days, not months!"

In your Plan & Timeline you'll see the optional Fast Track timeline & price for your project.  See How It Works for information about how we create your Plan & Timeline.

With Fast Track, you receive updates on your web site development every two days.  Fast Track also requires that you are readily available and are able to provide any of the requested information & materials we need during the development process.

Fast Track is a one-time fee, due with your initial web site payment.

See what Chuck, from Phoenix Fresh Start, had to say about Fast Track and his web site in Our Testimonials.

Also, be sure to read about the fastest web site we ever made using Fast Track.

What is your Satisfaction Guarantee?

We want to assure you are completely satisfied with the web site we create for you.  If you're not completely satisfied, and we fail to meet your expectations -- you receive all of your money back!  

It's that simple.

How does your Multiple Language support work?

We created our ISG Content Manager to support multiple languages.  This means you can have buttons and content in English (such as Home, Services, About Us, Contact Us) and other languages such as Spanish, German, French and Italian.

With our Plan & Timeline, you'll see the option for adding additional languages.  If we create a web site for you, you have the option of adding them at a later date as well.

See how Florida West Coast Title Insurance's web site uses two languages, English and Spanish.  Notice how the buttons change, as well as the content, when you switch languages.